A Minor Surgery With Severe Complications

We don’t want to make light of the extreme issues we experienced today, however, when everything goes wrong, the only things left to do are apologize and press on with a smile. We are truly sorry for inflicting this extreme pain on you today.

Over the past few months, we’ve made a significant ($50,000+) investment in our infrastructure to cure the latency complaints we hear from you. We conducted a series of smaller migrations and scuttled the ‘surgery’ for several weekends in an attempt to make the migration as seamless as possible. Sadly, all our pre-op was in vain. We crashed today and it took us 8 hours to recover. We’re so sorry.

Migrating millions of patient records that need to be globally available 24/7 in a HIPAA compliant manner is an insanely complicated task. A recent server migration at the VA resulted in three days of surprise downtime. Today was the longest we have been down in the seven years we’ve had the EMR and we are fully aware that any downtime is unacceptable.

Even after today’s extremely painful recovery, unfortunately, our servers had to be put into a temporary home.  The ‘Acute Care’ facility they are in is a warm, safe and HIPAA complaint space!  They are currently up and running, and we fully expect them to stay that way.

To complete the migration however, we will need to bring down and move our servers to their new and permanent home over the long weekend two weeks from now. We sincerely appreciate your patience and support throughout this process. The end result will be a significantly improved EMR experience.

We hope you will accept our humblest apologies.