To help you better track what information we need from your office to process your claims, we have made a few updates to the missing information report.
We will now be sending weekly emails that tell you the sum of the charge amount of claims on hold due to missing information and states which provider saw the patient.
We realize that at first, these emails may cause some…. tension.
We will be phasing in these emails slowly, the first emails won’t go out until next week, so we encourage you to clean up as much as you can in the meantime.
Improved Filtering & Write Off Button
You may have noticed that we have updated the filters on the report. We’ve also added a “write off” button that allows you to write off a claim right from the report. These are the filters you can use at the top of the report to work through all of the issues.
Updated Excel Export
We have also updated the excel export from the report to make it easier for you to filter through.
Please let us know if there is anything we can do to help make this easier.