Andrea Mendelssohn, MD, FACOG
Obstetrics & Gynecology
We processed an amex payment over the phone, but we forgot to
write down the patient's name. I ran a report using your reports
selections and I identified 4 patients who had outstanding balances
of the amount. We were able to identify the patient in under 2 minutes.
I was absolutely thrilled to be able to do this in such a short time.
With my previous service, it would have taken at least 1 week to get a
report and then 30 minutes of my time to paw through the report.
Yay for ClaimPower!
I just wanted to express immense gratitude to you, Lovina, and your
team for all the great things you have been doing for us. It is a
risky thing to change billing service providers and I am thrilled
that I have switched over to your service. Your service is far
superior to what we have been receiving from past providers, your
web services are fantastic, and the level of support I have been
receiving from you and everybody else has been A++ .
Many thanks to you all for helping make this transition a worthwhile and happy endeavor!
Excerpts from various newspaper articles published about
March 16th, 2004
physicians have switched to Claimpower after
bad experiences with other billing companies.
Antonio Ciccone, a primary-care physician
in Belleville, N.J.,
says he pays Claimpower on average a 5% commission
of the amount it collects from insurers; that's
less than half of what he paid his previous
service, which also made too many mistakes.
May 10th, 2004
Family physician John Cerritelli, MD,
since 2002 has retained a company based 12
miles north of his Belleville, N.J., office
to handle his billing. But his billing paperwork
is actually being done thousands of miles
away, in India.
As far as Dr. Cerritelli is concerned, there's
no debate on offshoring. He's been happy with
the work done by ClaimPower, whose owner,
Rajeev Thadani, employs people in India.
"He's getting the job done," Dr.
Cerritelli said. "The issue of [workers
being] overseas is more between him and overseas
because I never [call] overseas. I just communicate
with him [in New Jersey]."
June 20th, 2004
One of the company's happy clients is Dr.
ClaimPower does the billing for about 350
patients a week seen by Moaven and his two
partners at offices in Maplewood and Belleville.
Each day, they scan handwritten billing forms
and send them to ClaimPower, which puts the
information into the computer and sends out
Moaven, who praised Thadani's service effusively,
said he believed ClaimPower would charge him
far more if the work didn't go to India. The
doctor said he has no worries about patient
information being sent abroad.
"The way it's set up, it's protected,"
he said. "I think it's very safe."
owner, Indian-born Rajeev Thadani says comfortable
surroundings are just good business. “If
you treat your employees well, they are more
productive,” he says from his Fairlawn,
N.J. office. Not only are working conditions
superior to most commercial Indian concerns,
salaries are better, too.
“Rates for medical billing in the U.S.
range from 7 to 12 percent commission on the
amount collected from insurers,” he
says. “Our rates range from 4.5 percent
to 6 percent.” Furthermore, his India
staffers are spread over a fifteen-hour day.
So with the ten-and-a-half hour time difference,
his evening employees — who work from
4 or 6 p.m. until 1 a.m. — are toiling
while America sleeps. “All the work
sent to us today will be done before our clients
come to work,” he says. “The data
will be in their offices when they arrive
in the morning.”